Online Business with NCEA
Q: Should I be concerned with the security of my membership information?
A: Since the NCEA Web site is a benefit of membership, some areas of the Web site are in secured areas that will require you to login. You do not need to login until you wish to enter a secured area; at that point you will be prompted to enter your Login ID and Password. Your login ID is your Member Number that is printed on your membership card (examples of the two types of member cards are shown below). Your initial password is your zip code plus your state's postal abbreviation, for example, 22201VA. If you forget your Login ID or Password, just click on the E-mail My Password link on the Login screen and your Login ID and Password will be sent to that e-mail address.
Q: Can I shop in the Online Store and not use a credit card or request an invoice?
A: In response to many requests by members NCEA has added this new feature to its Online Store. Now members may submit their orders by mail or fax or request an invoice while shopping as usual in the Online Store. This feature is reserved for active NCEA members only and standard NCEA publications catalog shipping charges apply because of to the higher order processing costs associated with invoiced orders.
When checking-out, the new button will appear on the checkout basket page. If you wish to complete your order and submit it by mail or fax, and request to be invoiced, just click the Pay by Mail, Pay by FAX, Request Invoice button found on the basket check-out page. Your order will be re-totaled to adjust for the Standard Catalog Shipping Charge (higher than the $6.00 rate added for Pre-Paid (credit card) Online Store orders. Then just press the "Click Here for Printable Form" button. Print the form and submit it to NCEA for processing in the usual manner.
Q: What is NCEA's Return Policy?
A: Our Return policy can be found here.
Q: May I update my membership information?
A: NCEA encourages you to update your membership information. NCEA's Web site is a Network Solutions Secure Site so you may safely and securely review and update your membership information. Any changes made to the membership information will be reflected in the NCEA membership database and you should ensure accuracy of your entry before submitting the information.
Q: Who can update membership information?
A: The answer depends on what type of information requires update.
Individual Members: individual members, members of CACE, NPCD, Religious Education and the individual members within any NCEA department will be able to update membership information by using their Member Number and their password. We strongly recommend that you immediately change your password.
Institutional Members: if you are the Chief Administrator of a member institution then you were issued a separate card with your Member Number on it. That Member Number will allow you to make membership updates to your own membership information, as well as, your institution's membership information. Your staff was issued associate member cards. These cards will allow your staff to receive the special member rates on publications, but will not allow them to update membership information. We strongly recommend that you keep your member number confidential because anyone with your member number can update your member record. When performing a record update, you are changing the record at NCEA and the change is permanent. Release your member number only to those that you trust completely. We also recommend that you immediately change your password.
Associate Members: if you are an associate member because your institution, board, commission or council is a member, then only the chief administrator of the institution or chairperson will be able to update membership information. Chief administrators and chairpersons are issued separate cards with a different Member Number that will allow them to make the updates. Associate members will be able to view membership information and receive special member rates on Online Store purchases, but will not be able to make membership updates with the institution's Member Number.
Q: What if I am not a member of NCEA?
A: That is OK too. You will have access to all non-secured areas of the web site and you will be able to purchase products from our Online Store also. If you wish to make a purchase from the Online Store, you will be asked to complete an information form inclusive of payment information (MasterCard, VISA or American Express). Once that is complete, your transaction will be completed. Remember because the site is a Network Solutions Secure Site, your financial information is completely confidential.
Q: How to pay dues online?
A: Only current active NCEA members that are renewing dues can use this feature. It is not possible to join NCEA or to change your membership type via this system.
Click on the link “Online Member Renewal” and login. Your login ID is your Member ID and your initial password is your zip code plus your state postal abbreviation (e.g. 22201VA). Once logged in your renewal dues amount will be shown, review this amount, and then click on the Add to Basket button if you wish to continue to renew your dues. Next enter your Credit Card information (MasterCard, VISA or American Express) and click on the Check out button. An e-mail receipt will be sent to the address on file for your records, you may also print the purchase detail page as a receipt of the transaction. Questions: Contact email@example.com
Q: How to login into the NCEA Web Site and/or the Online Store, if you are a NCEA member.
A: Click the link indicated for the Member Online Purchases. Your login ID is your Member Number that is printed on your membership card. Your beginning password is your zip code plus your state's postal abbreviation, for example, 22201VA. If you forget your login ID or password, just click on the E-mail My Password link on the Login screen and your login ID and password will be sent to that e-mail address. This will only work if the email address that you enter during this step is the same email address that is in your membership record. When you have successfully logged in, you will be presented with member pricing.
Q: How to login into the NCEA Online Store, if you are not a member of NCEA and this is your first visit to our Online Store.
A: Just click on the link for Nonmember Online Purchases and you will enter NCEA's Online Store. The prices shown are our nonmember prices. If you decide to purchase any of our products, just add the items to your products. Once you are ready to check-out you will be prompted to fill out the customer information form. Please be sure to include an e-mail address, home telephone number and your country, even if you reside in the United States. Once all the required fields are filled-in and you submit your information the Online Store will continue the transaction, the Online Store will add the appropriate shipping charges and then you are ready to check-out. The Online Store will next request credit card (MasterCard, VISA or American Express) payment information. Once the payment information is accepted you will be shown a completed order screen, please print this page for your records, your order number will appear on it. The Online Store created a login ID and a beginning password for you, these will be sent with your order for ease of shopping the next time you return to NCEA's Online Store. You are now ready to logout and do so by clicking on the logout button at the top of the page. Orders usually ship within 2-3 business days, if you need your order sooner, please contact NCEA Member Service by phone at (800) 711-6232 between the hours of 9 AM - 5 PM ET, so we can assist you in receiving your order sooner, higher shipping charges will apply for express shipping..
Q: How to login into the NCEA Online Store, if you are not a member of NCEA, but you are a returning customer.
A: You can login either before or after entering the Online Store, but you should login. This way you will avoid needing to requirement to complete the customer information form again. NCEA sent you your login ID and beginning password with your first order, please use this ID, you may however change your password at any time.
Q: How do I access the Member Only Areas?
A: Login to the secure area as you normally would from either the Online Store or Membership menus. You will need your member ID and password to do so. (Refer the instructions above if you have any questions). Once logged in, click the Member Only Content link and it will take you to the Member Only menu; make your selection on arrival. Don't worry if you failed to login, you will be prompted to do so. Access to the member only areas are restricted to memberships in the department or commission involved and you will be allowed entry only to areas where you are a member. When you have finished, we recommend that you log out at that time, however, if you have other business to conduct in the secure area, i.e., update your membership record or make an online purchase, your current login will be recognized and you may continue to any other portion of the secure area -- just do not forget to logout when you are finished.
Q: What is the Network Solutions logo that appears on the secure server login page?
A: Network Solutions is a company that 'certifies' that web sites are who they purport to be. The more criminally talented element can make a web site appear to be what it is not? You have probably read of crooks setting up a fake ATM machine in a shopping mall for the sole purpose of obtaining your credit card information. Web site spoofing operates the same way. A good thief could set up a web site that appears to be an NCEA web site and solicit personal and financial information from you for the purpose of raiding your accounts. By clicking the Network Solutions logo, you will receive an authentication message that contains, among others items, the following:
That is your assurance that you are connected with the genuine NCEA site and not an imitator's.
Q: Suppose I have a question that this page does not answer?
A: Not a problem, call us at (800) 711-6232 and ask the receptionist to connect you with a Membership Service Representative in the Member Service Center. We are open between 9 AM - 5 PM ET, Monday through Friday.